Consumer Courts are the special purpose court in India that deals with cases regarding consumer disputes and grievances. These are judiciary hearings set up by the government to protect the consumer rights. Its main function is to maintain the fair practices by the sellers towards consumers. Consumers can file a case against a seller if they are harassed or exploited by sellers. The court will only give a verdict in favour of the consumers/customers if they have proof of exploitation, i.e., bills or other documents. If a consumer does not have the proper documents required for filing a case then it would be very difficult for the consumer to win or even file a case.
Different Consumer Redressal Forums
- National Consumer Disputes Redressal Commission (NCDRC) - A national level court works for the whole country and deals with the compensation claim exceeds Rupees one crore. The National Commission is the Apex body of the Consumer Courts, which is the highest Appellate Court in the hierarchy.
- State Consumer Disputes Redressal Commission (SCDRC) - A state level court works at the state level with cases where compensation claimed is above rupees 20 lakh but up to rupees one crore. The State Commission also has Appellate jurisdiction over the District Forum.
- District Consumer Disputes Redressal Forum (DCDRF) - A district level court works at the district level with cases where the compensation claimed is up to rupees 20 lakh.